Privacy Policy

Effective Date: 9/12/24

Welcome to Rent Luxury Vans ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://rentluxuryvans.com (the "Site") and use our services.

a. Personal Information:
We collect personal information that you provide directly to us, such as your name, email address, phone number, driver's license information, and payment details when you make a reservation or contact us.

b. Usage Data:
We collect information about your interactions with our Site, including your IP address, browser type, operating system, and pages visited. This helps us understand how you use our Site and improve your experience.

c. Cookies and Tracking Technologies:
We use cookies and other tracking technologies to enhance your experience on our Site, analyze usage patterns, and serve targeted advertisements. You can manage your cookie preferences through your browser settings.

We use your information for the following purposes:

• To Provide Services: Process your reservations, manage your rental, and communicate with you.
   
• To Improve Our Services: Analyze usage data and feedback to enhance our services and website functionality.
   
• To Communicate with You: Send updates, promotional offers, and service-related information. (You can opt out at any time.)
   
• To Comply with Legal Obligations: Meet legal, regulatory, or contractual requirements.
   

We do not sell or rent your personal information. We may share your information in the following situations:

• Service Providers: With third parties who help operate our Site, process payments, or provide support—under strict confidentiality agreements.
   
• Legal Requirements: If required by law, such as a subpoena or legal proceeding.
   
• Business Transfers: In the event of a merger, acquisition, or asset sale. We will notify you of any changes in control of your personal data.
   

We take reasonable administrative, technical, and physical precautions to protect your information. However, no method of transmission or storage is 100% secure.

Depending on your location, your rights may include:

• Access: Request the personal data we hold about you.
   
• Correction: Request corrections to inaccurate data.
   
• Deletion: Request deletion of your data, unless required to retain it by law.
   
• Opt-Out: Unsubscribe from marketing communications at any time.
   

To exercise these rights, contact us at: support@rentluxuryvans.com

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of these third parties. Please review their privacy policies before submitting any data.

We may update this Privacy Policy periodically. Updates will be posted on our Site with a revised effective date. Please review it regularly.

Rent Luxury Vans values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit our website or interact with us.

This policy is accessible at all times on our website via the main homepage and the Contact Us page.

We collect the following types of personal information:

• Contact Information: Such as your name, phone number, email address, and mailing address.
• Booking Information: Including dates of travel, vehicle selection, and preferences.
• Payment Information: Including credit card details, billing address, and transaction history.
• Technical Information: Such as IP address, browser type, access times, and referring website addresses.
• SMS Consent Data: If you opt-in to receive SMS communications, we collect your phone number and preferences.

How It's Collected:

• When you make a reservation or submit a form on our website.
• When you sign up for SMS notifications or promotions.
• When you contact us for support or customer service.
• Through automated tracking technologies, such as cookies and web beacons.

We use your information to:

• Process bookings and payments.
• Provide customer service and respond to inquiries.
• Send updates and confirmations related to your reservations.
• Improve the website’s functionality and user experience.
• Provide promotional and marketing content only if you have consented to receive it.

We do not sell, rent, or share your mobile number or SMS consent data with third parties or affiliates for marketing purposes under any circumstances. This includes all data collected via our website forms or other opt-in methods. Your consent to receive mobile communications from Rent Luxury Vans is strictly used for our internal purposes and to fulfill the services you have requested. We do not share your personal information, phone numbers, or SMS consent with any third parties or with other companies.

We may share your information in the following cases:

• With service providers who help us operate our website or manage our services (e.g., payment processors, hosting providers).
• As required by law or legal process.
• To protect the rights, property, or safety of Rent Luxury Vans, our users, or others.

Mobile opt-in data and phone numbers will never be shared with third parties or affiliates for marketing or promotional purposes. By consenting to receive SMS messages from Rent Luxury Vans, you agree to receive transactional and promotional messages related to:

• Booking confirmations
• Rental updates
• Special offers or promotions (if opted-in)

Reply STOP to opt-out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary.
Visit https://www.rentluxuryvans.com/privacy-policy to view our full privacy policy and terms and conditions.

Consent Methods:
Consent to receive SMS messages is obtained through the following methods:

1. Website Contact Form: We obtain SMS consent via our Contact Form located at: https://www.rentluxuryvans.com/contact
2. Homepage Section: We obtain consent via a Contact form located at the bottom left of our home page: https://www.rentluxuryvans.com
3. Other Consent Method: In-person or phone reservations where users explicitly agree to receive SMS communications, which are recorded and logged internally for compliance.

Please ensure that you review the opt-in checkbox and accompanying SMS disclosure verbiage prior to submitting your information.

You may:

• Request access to the personal data we hold about you.
• Request corrections or deletions of your data.
• Withdraw consent for future communications.

To exercise your rights, contact us at: support@rentluxuryvans.com

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have any questions about this policy or our privacy practices, please contact us at:
Rent Luxury Vans
Email: support@rentluxuryvans.com
Phone: (888) 862-0276

Fax: (888) 862-0713
Mailing Address: P.O. Box 620801, Charlotte, NC 28262